1. INTRODUCTION
Creations007 (website URL: https://creations007.com/) values your support and trust. We are a creative business offering unique handcrafted products that elevate your gifting and lifestyle experiences. Please take a moment to read our Privacy Policy and provide your consent to access and enjoy our services seamlessly.
2. DATA COLLECTED
DATA STORAGE LOCATION
At Creations007, we prioritize the security and privacy of your data. Our web servers are hosted in secure locations that adhere to global data protection standards, including GDPR compliance. Please contact us directly for further details about our hosting provider’s privacy policies.
REGISTRATION DATA
When you register on our website, we collect your username, email address, and any additional personal details you include in your profile. You have the ability to view, edit, or delete your personal information at any time (except for your username). Website administrators can also access and edit this information if necessary.
PURCHASE DATA
To complete purchases or access personalized services, we may store transaction details, including product IDs, purchase dates, and user data. This information is essential to provide order support, track purchase history, and ensure efficient customer service.
SUPPORT DATA
Registered users with valid accounts can submit support requests through our platform. Any data submitted via support forms is processed solely to resolve your query. Consent is requested each time a support request is created, ensuring your information is shared securely and transparently.
COMMENTS
When you leave comments on our website, we collect the data provided in the comment form, your IP address, and browser user agent details to help with spam detection and security.
CONTACT FORM
Information submitted via our contact form is sent to our official company email and is used exclusively for customer service purposes. We do not use these details for marketing or share them with third parties.
GOOGLE ANALYTICS
We use Google Analytics to gather anonymous data for website performance analysis. No personally identifiable information is stored. If you wish to opt-out of Google Analytics tracking, you may do so using Google Analytics Opt-out.
USE OF PERSONAL DATA
We use your personal information in the following cases:
- Verification and identification of users during website usage.
- Providing technical support and assistance.
- Sending important updates and notifications regarding orders or services.
- Monitoring account activity to prevent fraudulent transactions and ensure data security.
- Customizing your website experience to make it more engaging and personalized.
- Ensuring smooth website performance and administrative functions.
Your privacy and trust are important to us, and we are committed to safeguarding your personal information while delivering exceptional service.
3. EMBEDDED CONTENT
Pages on this site may include embedded content, like YouTube videos, for example. Embedded content from other websites behaves in the exact same way as if you visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged-in to that website. Below you can find a list of the services we use:
The Facebook page plugin is used to display our Facebook timeline on our site. Facebook has its own cookie and privacy policies over which we have no control. There is no installation of cookies from Facebook and your IP is not sent to a Facebook server until you consent to it. See their privacy policy here: Facebook Privacy Policy .
We use the Twitter API to display our tweets timeline on our site. Twitter has its own cookie and privacy policies over which we have no control. Your IP is not sent to a Twitter server until you consent to it. See their privacy policy here: Twitter Privacy Policy .
YOUTUBE
We use YouTube videos embedded on our site. YouTube has its own cookie and privacy policies over which we have no control. There is no installation of cookies from YouTube and your IP is not sent to a YouTube server until you consent to it. See their privacy policy here: YouTube Privacy Policy.
4. COOKIES
This site uses cookies – small text files that are placed on your machine to help the site provide a better user experience. In general, cookies are used to retain user preferences, store information for things like shopping carts, and provide anonymized tracking data to third party applications like Google Analytics. Cookies generally exist to make your browsing experience better. However, you may prefer to disable cookies on this site and on others. The most effective way to do this is to disable cookies in your browser. We suggest consulting the help section of your browser.
NECESSARY COOKIES (ALL SITE VISITORS)
- cfduid: Is used for our CDN CloudFlare to identify individual clients behind a shared IP address and apply security settings on a per-client basis. See more information on privacy here: CloudFlare Privacy Policy.
- PHPSESSID: To identify your unique session on the website.
NECESSARY COOKIES (ADDITIONAL FOR LOGGED IN CUSTOMERS)
- wp-auth: Used by WordPress to authenticate logged-in visitors, password authentication and user verification.
- wordpress_logged_in_{hash}: Used by WordPress to authenticate logged-in visitors, password authentication and user verification.
- wordpress_test_cookie Used by WordPress to ensure cookies are working correctly.
- wp-settings-[UID]: WordPress sets a few wp-settings-[UID] cookies. The number on the end is your individual user ID from the users database table. This is used to customize your view of admin interface, and possibly also the main site interface.
- wp-settings-[UID]:WordPress also sets a few wp-settings-{time}-[UID] cookies. The number on the end is your individual user ID from the users database table. This is used to customize your view of admin interface, and possibly also the main site interface.
5. WHO HAS ACCESS TO YOUR DATA
If you are not a registered client for our site, there is no personal information we can retain or view regarding yourself.
If you are a client with a registered account, your personal information can be accessed by:
- Our system administrators.
- Our supporters when they (in order to provide support) need to get the information about the client accounts and access.
6. THIRD PARTY ACCESS TO YOUR DATA
We don’t share your data with third-parties in a way as to reveal any of your personal information like email, name, etc. The only exceptions to that rule are for partners we have to share limited data with in order to provide the services you expect from us. Please see below:
ENVATO PTY LTD
For the purpose of validating and getting your purchase information regarding licenses for our theme, we send your provided tokens and purchase keys to Envato Pty Ltd and use the response from their API to register your validated support data. See the Envato privacy policy here: Envato Privacy Policy.
TICKSY
Ticksy provides the support ticketing platform we use to handle support requests. The data they receive is limited to the data you explicitly provide and consent to being set when you create a support ticket. Ticksy adheres to the EU/US “Privacy Shield” and you can see their privacy policy here: Ticksy Privacy Policy.
7. HOW LONG WE RETAIN YOUR DATA
When you submit a support ticket or a comment, its metadata is retained until (if) you tell us to remove it. We use this data so that we can recognize you and approve your comments automatically instead of holding them for moderation.
If you register on our website, we also store the personal information you provide in your user profile. You can see, edit, or delete your personal information at any time (except changing your username). Website administrators can also see and edit that information.
8. SECURITY MEASURES
We use the SSL/HTTPS protocol throughout our site. This encrypts our user communications with the servers so that personal identifiable information is not captured/hijacked by third parties without authorization.
In case of a data breach, system administrators will immediately take all needed steps to ensure system integrity, will contact affected users and will attempt to reset passwords if needed.
9. YOUR DATA RIGHTS
GENERAL RIGHTS
If you have a registered account on this website or have left comments, you can request an exported file of the personal data we retain, including any additional data you have provided to us.
You can also request that we erase any of the personal data we have stored. This does not include any data we are obliged to keep for administrative, legal, or security purposes. In short, we cannot erase data that is vital to you being an active customer (i.e. basic account information like an email address).
If you wish that all of your data is erased, we will no longer be able to offer any support or other product-related services to you.
GDPR RIGHTS
Your privacy is critically important to us. Going forward with the GDPR we aim to support the GDPR standard. AncoraThemes permits residents of the European Union to use its Service. Therefore, it is the intent of AncoraThemes to comply with the European General Data Protection Regulation. For more details please see here: EU GDPR Information Portal.
10. THIRD-PARTY WEBSITES
Creations007 may include links to third-party websites on our platform. These third-party websites are not reviewed or monitored by Creations007 for privacy or security compliance, and we are not responsible for the practices or content of these external websites. By using these links, you acknowledge that Creations007 is released from any liability for the conduct, privacy policies, or data usage of these third-party sites.
Any social media sharing links on our website, displayed as icons or text links, will only connect you to the respective platforms if you explicitly click on them.
Please note that this Privacy Policy, along with any other applicable policies, does not grant enforceable rights to third parties or require the disclosure of personal information about the users of our website or services.
Creations007 is not responsible for the information collected or used by advertisers or any linked third-party websites. We strongly recommend that you review the privacy policies and terms of service of any third-party site you choose to visit via links from our website to fully understand how your information may be collected or used
11. RELEASE OF YOUR DATA FOR LEGAL PURPOSES
There may be circumstances where it becomes necessary or appropriate for Creations007 to release your information in response to a request from a government authority, legal proceeding, or private litigant. By using our services, you agree that we may disclose your information to a third party if we believe, in good faith, that it is required for a civil case, criminal investigation, or other legal matters.
If we receive a subpoena or similar legal request impacting your privacy, we may notify you to provide an opportunity to challenge the request or attempt to contest it ourselves. However, we are not obligated to take either action. Additionally, if we suspect fraudulent activities or other unlawful actions, we reserve the right to proactively report such activities and disclose relevant information to appropriate authorities or third parties when we believe it is necessary for legal reasons.
Any sharing of personal information for legal purposes will strictly adhere to the laws of the country in which you reside. You acknowledge and agree that Creations007 is not liable for any damages arising from or related to the release of your information in response to lawful requests from law enforcement agencies or private parties.
12. AMENDMENTS
We may amend this Privacy Policy from time to time. When we amend this Privacy Policy, we will update this page accordingly and require you to accept the amendments in order to be permitted to continue using our services.
